terms of use

TERMS OF SERVICE

 —-

OVERVIEW This Website is operated by HIREITEM PTY LTD. This Website is provided solely to assist customers in gathering information, determining the availability of goods and services, making legitimate bookings or otherwise transacting business with suppliers, and for no other purpose (together the “Services”). Throughout the site, the terms “we”, “us” and “our” refer to Hireitem or Hireitem (trademark). The term “you” refers to any person visiting the Website and using or seeking to use any of our Services. 

Hireitem offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or booking something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this Agreement, then you may not access the website or use any Services. We reserve the right at any time, at our sole discretion, to replace or amend the Terms of Use without prior notice by posting the revised Terms of Use on this Website. Your continued access to or use of this Website on and from that time signifies your acceptance of the replacement or amended Terms of Use in relation to any Services provided after that time. In relation to any Services provided before that time, the Terms of Use as in effect at the time the Services were provided (e.g. when you made a booking) will continue to apply.

The information contained on this Website constitutes an invitation to treat and is not acceptance by you. Any booking made or order placed by you shall be deemed to be an offer made by you to purchase the relevant products or services subject to this Agreement and any booking or carriage conditions of the relevant supplier. You acknowledge and agree that this Agreement constitutes a valid and enforceable contract only once payment has been processed electronically and your booking confirmed by Hireitem.

SECTION 1 – ONLINE PLATFORM TERMS  By agreeing to these Terms of Service, you warrant that: (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website or any of the Services only in accordance with these Terms of Use; (iv) you will not use this Website for any purpose that is unlawful or prohibited by this Agreement; (v) you will only use the Website and the associate Services to make legitimate bookings for you; (vii) all information supplied by you on this Website is true, accurate, current and complete; (vii) if you have a Website account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you; (viii) you will not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of Services.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2 – WEBSITE AND CONTENT The content and information on this Website as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using this Website, you agree not to use this Website, its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your reservations booked through this Website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website. In addition, you agree not to use this Website for fraudulent, abusive or suspicious activities. If your booking or account shows signs of fraud, abuse or suspicious activity, Hireitem may cancel any reservations associated with your name, email address or account, and close any associated accounts. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, Hireitem reserves the right to take any necessary legal action and you may be liable for monetary losses to Hireitem, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Hireitem.

SECTION 3 – SUPPLIER RULES AND RESTRICTIONS The information displayed on this Website concerning specific products and services is provided to us by the relevant suppliers or their agents (“Third Party Suppliers”). This includes, but is not limited to, information about prices, rules and availability and the description of the products. Hireitem is not responsible for such information and we rely on the accuracy of the information supplied by the relevant Third Party Suppliers. If we become aware that the information provided by a Third Party Supplier is incorrect in any way, we reserve the right to correct any information (including, but not limited to, pricing information) and amend your booking (in consultation with you) to ensure that it reflects the correct price or otherwise complies with the correct information. Additional charges may be payable by you if you wish to proceed with the affected booking. Such charges will be advised to you at the time of consultation.

Additional terms and conditions imposed by the Third Party Suppliers may also apply to your booking and purchase of products and services, and we will advise you of these additional terms and conditions where the relevant Third Party Supplier provides them to us. Please read such additional terms and conditions carefully. You agree to abide by the terms and conditions imposed by any Third Party Supplier with whom you elect to deal, including, but not limited to, terms and conditions relating to the payment of all amounts when due, and compliance with the relevant Third Party Supplier’s rules and restrictions regarding availability and use of products or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Some Third Party Suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such Third Party Supplier’s rules and restrictions may result in cancellation of your booking(s), in your being denied access to the applicable services and/or activities, in your forfeiting any monies paid for such booking(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Hireitem does not operate or control the products and services displayed on the Website. Nor does Hireitem act as co-vendors with Third Party Suppliers with whom our customers book products or services. 

SECTION 4 – PRICES, BILLING AND ACCOUNT INFORMATION You acknowledge and agree that your credit or debit card will be charged by Hireitem or the supplier(s) with which your booking is made (as applicable) for the total booking price of the services in full at the time of the booking. This is the price displayed on the Website, plus taxes and service fees (where applicable). Prices may be subject to change without notice. 

Commission for services and/or activities are subject to change without notice.

We reserve the right to refuse any booking you place with us. We may, in our sole discretion, limit or cancel quantities booked per household, business or per booking. These restrictions may include bookings placed by or under the same customer account, the same credit card, and/or bookings that use the same billing and/or booking address. In the event that we make a change to or cancel a booking, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the booking was made. You agree to provide current, complete and accurate credit card and account information for all bookings made on our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 5 – BOOKING, CANCELLATION AND AMENDMENT CHARGES   If you want to change any details of your reservation booked through the Website, we will do our best to help but cannot guarantee that changes will be permitted by the relevant Third Party Supplier.

Requests for a refund of monies paid for any products or services booked through the Website will be governed by the terms and conditions of the relevant Third Party Supplier, and Hireitem is not responsible for, and does not have any control over, such terms and conditions.

Third Party Supplier may charge a fee in connection with any changes, which will be payable by you (if any). The price of your new arrangements will be based on the prices that apply on the day you ask us to make the change. These prices may not be the same as when you booked the products or services.

We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, commission change, suspension or discontinuance of the Services.

SECTION 6 – DISCLAIMER Hireitem and its Third Party Suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Hireitem. All such information, software, products, and services are provided “as is” without warranty of any kind.

Hireitem and its Third Party Suppliers disclaim all warranties and conditions that this website, its servers or any email sent by Hireitem and its Third Party Suppliers are free of viruses or other harmful components.

Hireitem and its Third Party Suppliers disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The information, software, products, and services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Hireitem does not guarantee the accuracy of, and disclaim liability for any errors or other inaccuracies relating to, the information and description of the products and services displayed on this Website (including, without limitation, photographs, general product descriptions, etc.), much of which information is provided by its Third Party Suppliers.

Ratings displayed on this Website are intended only as general guidelines, and Hireitem does not guarantee the accuracy of the ratings. Hireitem and its Third Party Suppliers make no guarantees about the availability of specific products and services. Hireitem and its Third Party Suppliers may make improvements and/or changes in this Website at any time.

The Third Party Suppliers providing products or services through this Website are independent parties and not agents or employees of Hireitem. Hireitem is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Hireitem has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Nothing in these Terms & Conditions is intended to limit, exclude or modify or purport to limit, exclude or modify the statutory implied guarantees/warranties that cannot be lawfully limited, excluded or modified as provided under the Competition and Consumer Act 2010 including the statutory consumer guarantees under Australian Consumer Law or similar laws in the State and Territories of Australia.

SECTION 7 – LIMITATION OF LIABILITY  In no event shall Hireitem and its Third Party Suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with any delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Hireitem and its Third Party Suppliers have been advised of the possibility of such damages.

In relation to any liability which cannot be exclude by law or despite the limitation above, if Hireitem and its Third Party Suppliers are found liable for any loss or damage which arises out of or in any way is connected with any of the occurrences described above, then Hireitem and its Third Party Suppliers’ liabilities will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Hireitem in connection with such transaction(s) on this website, or (b) One-Hundred Dollars (AU$100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use are for the benefit of Hireitem and its Third Party Suppliers.

If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited to, at our option:

  1. in the case of products:

1.1.    the replacement of the products or the supply of equivalent products;

1.2.    the payment of the cost of replacing the products or acquiring equivalent products;

  1. in the case of services:

2.1.    the supply of the services again;

2.2.    the payment of the cost of having the services supplied again.

SECTION 8 – INDEMNIFICATION – You agree to defend and indemnify Hireitem and its Third Party Suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of (1) your breach of this Agreement; (2) your breach of any law or the rights of a third party; or (3) your use of this Website.

SECTION 9 – LINKS TO THIRD-PARTY SITES  Certain content, products and services available via our Website may include materials from third-parties. Third-party links on this site may direct you to third-party websites.  We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the asset or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 12 – PERSONAL INFORMATION Your submission of personal information through the platform is governed by our Privacy Policy. View our Privacy Policy here.

SECTION 13 – COMPLAINTS  We will try and settle any complaints quickly and fairly and all correspondence should be sent to:

16 BELYANDO ST ,HOLMVIEW QLD 4000

SECTION 14 – AGREEMENT  This Agreement is governed by the laws of Queensland, Australia. You hereby consent to the exclusive jurisdiction of Queensland courts in all disputes arising out of or relating to the use of this Website or any bookings made. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of this Agreement including, without limitation, this paragraph.

Hireitem may, and you may not, assign, convey, subcontract or delegate rights, duties or obligations hereunder. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Hireitem as a result of this agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement requests or other requirements or legal requests relating to your use of this Website or information provided to or gathered by us with respect to such use. You agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Hireitem with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

SECTION 20 – CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at customersupport@hireitem.com

What kind of personal information does Hireitem use?

When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details and your preferences for your booking. To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations. When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We may also receive information about you when you use certain social media services

Why does Hireitem collect, use and share your personal data?

Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the supplier you have booked.

Customer service: We provide international customer service 24/7 from our local office. Sharing your details with our global customer service allows for a quick response when you need us – including helping you find an appropriate services and any questions you might have about your reservation.

User reviews: We may use your contact information to invite you to write a user review after your booking. This can help other users choose a place to booking that suits them best.

Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos. It also allows you to see any reviews you submitted about vendors you booked with. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example, when you make a reservation with us or set up a user account, we may use your contact information to send you news about similar rental-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time. Based on the information you share with us, individualized offers may be shown to you on the Hireitem website, in mobile apps or on third-party websites, including social media sites. When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.

Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: we may need to respond to and handle requests you have made; when you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Hireitem; we may also send you other material related to your reservation, such as how to contact Hireitem if you need assistance while you’re away, or a summary of previous reservations you made using Hireitem.

Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online services.

How does Hireitem use social media?

We use social media to promote our services partners’ properties and to promote, improve and facilitate our own services website. For example, we integrated social media plugins into the Hireitem website so when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network. In addition to implementing these buttons, Hireitem uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Hireitem. When you register with a social media app, you’ll be told which information will be shared with Hireitem. The information you choose to share with us may include the basic information that’s already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates things like personalising our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our booking-related services. We may also enable you to sign in to Hireitem services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does Hireitem share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

The item you booked: In order to complete your reservation, we need to transfer relevant reservation details to the services you booked with. This may include information like your name, contact and payment details and any preferences you specified when making a booking.

Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.

Competent authorities: We work with partner websites to distribute the service items listed on our website and mobile apps. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.

Business partners: We work with business partners to distribute or advertise services and to help our business partners distribute and advertise their services. This may mean that their services are integrated into our website or they have been enabled to show a customised advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.

How does Hireitem use mobile devices? (Is this relevant?)

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process your personal details in a similar way as our website does – and they also allow you to use location services to find services nearby.

How does Hireitem use user reviews and other destination-related information you share with us?

After you use any service booked through us, you’ll be invited to submit a user review, which may ask for information about the service item, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. By completing a user review, you’re agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform others about the quality of the service item you used. If you indicate that a user review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritise user reviews. We may use the information in your lists or in other rental-related information you share with us in an anonymous format to help other Hireitem find the right destination.

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

How are cookies used?

Our website uses the following types of cookies:

Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.

Commercial cookies: We use these to show you Hireitem advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you’ve been searching for, the properties you’ve viewed and the prices you’ve been shown.

How long do Hireitem cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove Hireitem cookies from your browser, clear your cookie cache in your history tab.

How can you recognise Hireitem cookies?

You can find our cookies in your browser settings.

Does Hireitem use third-party marketing and analytics cookies?

Yes. Hireitem uses the services of trusted and recognised online advertising and marketing companies. Hireitem may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards. In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout

Who has access to Hireitem cookie data?

Only Hireitem has access to Hireitem cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.

Does Hireitem use web beacons?

In addition to using cookies, Hireitem sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse a user’s traffic patterns in order to optimize the travel-related services we bring to you.

What security procedures does Hireitem put in place to safeguard your personal data?

In accordance with Australian data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work. Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.

Children

The services offered by Hireitem are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

Contact

How can you control the personal data you have given to Hireitem? You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at admin@hireitem.com. Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data. If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to admin@hireitem.com with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Hireitem website and choosing to remove your account.

TERMS OF SERVICE

 —-

OVERVIEW This Website is operated by HIREITEM PTY LTD. This Website is provided solely to assist customers in gathering information, determining the availability of goods and services, making legitimate bookings or otherwise transacting business with suppliers, and for no other purpose (together the “Services”). Throughout the site, the terms “we”, “us” and “our” refer to Hireitem or Hireitem (trademark). The term “you” refers to any person visiting the Website and using or seeking to use any of our Services. 

Hireitem offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or booking something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this Agreement, then you may not access the website or use any Services. We reserve the right at any time, at our sole discretion, to replace or amend the Terms of Use without prior notice by posting the revised Terms of Use on this Website. Your continued access to or use of this Website on and from that time signifies your acceptance of the replacement or amended Terms of Use in relation to any Services provided after that time. In relation to any Services provided before that time, the Terms of Use as in effect at the time the Services were provided (e.g. when you made a booking) will continue to apply.

The information contained on this Website constitutes an invitation to treat and is not acceptance by you. Any booking made or order placed by you shall be deemed to be an offer made by you to purchase the relevant products or services subject to this Agreement and any booking or carriage conditions of the relevant supplier. You acknowledge and agree that this Agreement constitutes a valid and enforceable contract only once payment has been processed electronically and your booking confirmed by Hireitem.

SECTION 1 – ONLINE PLATFORM TERMS  By agreeing to these Terms of Service, you warrant that: (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation; (iii) you will use this Website or any of the Services only in accordance with these Terms of Use; (iv) you will not use this Website for any purpose that is unlawful or prohibited by this Agreement; (v) you will only use the Website and the associate Services to make legitimate bookings for you; (vii) all information supplied by you on this Website is true, accurate, current and complete; (vii) if you have a Website account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you; (viii) you will not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of Services.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2 – WEBSITE AND CONTENT The content and information on this Website as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using this Website, you agree not to use this Website, its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your reservations booked through this Website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website. In addition, you agree not to use this Website for fraudulent, abusive or suspicious activities. If your booking or account shows signs of fraud, abuse or suspicious activity, Hireitem may cancel any reservations associated with your name, email address or account, and close any associated accounts. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, Hireitem reserves the right to take any necessary legal action and you may be liable for monetary losses to Hireitem, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Hireitem.

SECTION 3 – SUPPLIER RULES AND RESTRICTIONS The information displayed on this Website concerning specific products and services is provided to us by the relevant suppliers or their agents (“Third Party Suppliers”). This includes, but is not limited to, information about prices, rules and availability and the description of the products. Hireitem is not responsible for such information and we rely on the accuracy of the information supplied by the relevant Third Party Suppliers. If we become aware that the information provided by a Third Party Supplier is incorrect in any way, we reserve the right to correct any information (including, but not limited to, pricing information) and amend your booking (in consultation with you) to ensure that it reflects the correct price or otherwise complies with the correct information. Additional charges may be payable by you if you wish to proceed with the affected booking. Such charges will be advised to you at the time of consultation.

Additional terms and conditions imposed by the Third Party Suppliers may also apply to your booking and purchase of products and services, and we will advise you of these additional terms and conditions where the relevant Third Party Supplier provides them to us. Please read such additional terms and conditions carefully. You agree to abide by the terms and conditions imposed by any Third Party Supplier with whom you elect to deal, including, but not limited to, terms and conditions relating to the payment of all amounts when due, and compliance with the relevant Third Party Supplier’s rules and restrictions regarding availability and use of products or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Some Third Party Suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such Third Party Supplier’s rules and restrictions may result in cancellation of your booking(s), in your being denied access to the applicable services and/or activities, in your forfeiting any monies paid for such booking(s), and/or in our debiting your account for any costs we incur as a result of such violation.

Hireitem does not operate or control the products and services displayed on the Website. Nor does Hireitem act as co-vendors with Third Party Suppliers with whom our customers book products or services. 

SECTION 4 – PRICES, BILLING AND ACCOUNT INFORMATION You acknowledge and agree that your credit or debit card will be charged by Hireitem or the supplier(s) with which your booking is made (as applicable) for the total booking price of the services in full at the time of the booking. This is the price displayed on the Website, plus taxes and service fees (where applicable). Prices may be subject to change without notice. 

Commission for services and/or activities are subject to change without notice.

We reserve the right to refuse any booking you place with us. We may, in our sole discretion, limit or cancel quantities booked per household, business or per booking. These restrictions may include bookings placed by or under the same customer account, the same credit card, and/or bookings that use the same billing and/or booking address. In the event that we make a change to or cancel a booking, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the booking was made. You agree to provide current, complete and accurate credit card and account information for all bookings made on our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 5 – BOOKING, CANCELLATION AND AMENDMENT CHARGES   If you want to change any details of your reservation booked through the Website, we will do our best to help but cannot guarantee that changes will be permitted by the relevant Third Party Supplier.

Requests for a refund of monies paid for any products or services booked through the Website will be governed by the terms and conditions of the relevant Third Party Supplier, and Hireitem is not responsible for, and does not have any control over, such terms and conditions.

Third Party Supplier may charge a fee in connection with any changes, which will be payable by you (if any). The price of your new arrangements will be based on the prices that apply on the day you ask us to make the change. These prices may not be the same as when you booked the products or services.

We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, commission change, suspension or discontinuance of the Services.

SECTION 6 – DISCLAIMER Hireitem and its Third Party Suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Hireitem. All such information, software, products, and services are provided “as is” without warranty of any kind.

Hireitem and its Third Party Suppliers disclaim all warranties and conditions that this website, its servers or any email sent by Hireitem and its Third Party Suppliers are free of viruses or other harmful components.

Hireitem and its Third Party Suppliers disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The information, software, products, and services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Hireitem does not guarantee the accuracy of, and disclaim liability for any errors or other inaccuracies relating to, the information and description of the products and services displayed on this Website (including, without limitation, photographs, general product descriptions, etc.), much of which information is provided by its Third Party Suppliers.

Ratings displayed on this Website are intended only as general guidelines, and Hireitem does not guarantee the accuracy of the ratings. Hireitem and its Third Party Suppliers make no guarantees about the availability of specific products and services. Hireitem and its Third Party Suppliers may make improvements and/or changes in this Website at any time.

The Third Party Suppliers providing products or services through this Website are independent parties and not agents or employees of Hireitem. Hireitem is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Hireitem has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Nothing in these Terms & Conditions is intended to limit, exclude or modify or purport to limit, exclude or modify the statutory implied guarantees/warranties that cannot be lawfully limited, excluded or modified as provided under the Competition and Consumer Act 2010 including the statutory consumer guarantees under Australian Consumer Law or similar laws in the State and Territories of Australia.

SECTION 7 – LIMITATION OF LIABILITY  In no event shall Hireitem and its Third Party Suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with any delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products, and services obtained through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Hireitem and its Third Party Suppliers have been advised of the possibility of such damages.

In relation to any liability which cannot be exclude by law or despite the limitation above, if Hireitem and its Third Party Suppliers are found liable for any loss or damage which arises out of or in any way is connected with any of the occurrences described above, then Hireitem and its Third Party Suppliers’ liabilities will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to Hireitem in connection with such transaction(s) on this website, or (b) One-Hundred Dollars (AU$100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use are for the benefit of Hireitem and its Third Party Suppliers.

If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited to, at our option:

  1. in the case of products:

1.1.    the replacement of the products or the supply of equivalent products;

1.2.    the payment of the cost of replacing the products or acquiring equivalent products;

  1. in the case of services:

2.1.    the supply of the services again;

2.2.    the payment of the cost of having the services supplied again.

SECTION 8 – INDEMNIFICATION – You agree to defend and indemnify Hireitem and its Third Party Suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of (1) your breach of this Agreement; (2) your breach of any law or the rights of a third party; or (3) your use of this Website.

SECTION 9 – LINKS TO THIRD-PARTY SITES  Certain content, products and services available via our Website may include materials from third-parties. Third-party links on this site may direct you to third-party websites.  We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the asset or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 12 – PERSONAL INFORMATION Your submission of personal information through the platform is governed by our Privacy Policy. View our Privacy Policy here.

SECTION 13 – COMPLAINTS  We will try and settle any complaints quickly and fairly and all correspondence should be sent to:

16 BELYANDO ST ,HOLMVIEW QLD 4000

SECTION 14 – AGREEMENT  This Agreement is governed by the laws of Queensland, Australia. You hereby consent to the exclusive jurisdiction of Queensland courts in all disputes arising out of or relating to the use of this Website or any bookings made. Use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of this Agreement including, without limitation, this paragraph.

Hireitem may, and you may not, assign, convey, subcontract or delegate rights, duties or obligations hereunder. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Hireitem as a result of this agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement requests or other requirements or legal requests relating to your use of this Website or information provided to or gathered by us with respect to such use. You agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Hireitem with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

SECTION 20 – CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at customersupport@hireitem.com

What kind of personal information does Hireitem use?

When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details and your preferences for your booking. To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations. When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We may also receive information about you when you use certain social media services

Why does Hireitem collect, use and share your personal data?

Reservations: First and foremost, we use your personal data to complete and administer your online reservation and forward your reservation details to the supplier you have booked.

Customer service: We provide international customer service 24/7 from our local office. Sharing your details with our global customer service allows for a quick response when you need us – including helping you find an appropriate services and any questions you might have about your reservation.

User reviews: We may use your contact information to invite you to write a user review after your booking. This can help other users choose a place to booking that suits them best.

Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos. It also allows you to see any reviews you submitted about vendors you booked with. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example, when you make a reservation with us or set up a user account, we may use your contact information to send you news about similar rental-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time. Based on the information you share with us, individualized offers may be shown to you on the Hireitem website, in mobile apps or on third-party websites, including social media sites. When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.

Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: we may need to respond to and handle requests you have made; when you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Hireitem; we may also send you other material related to your reservation, such as how to contact Hireitem if you need assistance while you’re away, or a summary of previous reservations you made using Hireitem.

Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online services.

How does Hireitem use social media?

We use social media to promote our services partners’ properties and to promote, improve and facilitate our own services website. For example, we integrated social media plugins into the Hireitem website so when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network. In addition to implementing these buttons, Hireitem uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Hireitem. When you register with a social media app, you’ll be told which information will be shared with Hireitem. The information you choose to share with us may include the basic information that’s already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates things like personalising our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our booking-related services. We may also enable you to sign in to Hireitem services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does Hireitem share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

The item you booked: In order to complete your reservation, we need to transfer relevant reservation details to the services you booked with. This may include information like your name, contact and payment details and any preferences you specified when making a booking.

Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our accommodation and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.

Competent authorities: We work with partner websites to distribute the service items listed on our website and mobile apps. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.

Business partners: We work with business partners to distribute or advertise services and to help our business partners distribute and advertise their services. This may mean that their services are integrated into our website or they have been enabled to show a customised advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.

How does Hireitem use mobile devices? (Is this relevant?)

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process your personal details in a similar way as our website does – and they also allow you to use location services to find services nearby.

How does Hireitem use user reviews and other destination-related information you share with us?

After you use any service booked through us, you’ll be invited to submit a user review, which may ask for information about the service item, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. By completing a user review, you’re agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform others about the quality of the service item you used. If you indicate that a user review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritise user reviews. We may use the information in your lists or in other rental-related information you share with us in an anonymous format to help other Hireitem find the right destination.

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

How are cookies used?

Our website uses the following types of cookies:

Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.

Commercial cookies: We use these to show you Hireitem advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you’ve been searching for, the properties you’ve viewed and the prices you’ve been shown.

How long do Hireitem cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove Hireitem cookies from your browser, clear your cookie cache in your history tab.

How can you recognise Hireitem cookies?

You can find our cookies in your browser settings.

Does Hireitem use third-party marketing and analytics cookies?

Yes. Hireitem uses the services of trusted and recognised online advertising and marketing companies. Hireitem may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards. In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout

Who has access to Hireitem cookie data?

Only Hireitem has access to Hireitem cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver ads tailored to your web preferences and browsing patterns.

Does Hireitem use web beacons?

In addition to using cookies, Hireitem sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse a user’s traffic patterns in order to optimize the travel-related services we bring to you.

What security procedures does Hireitem put in place to safeguard your personal data?

In accordance with Australian data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work. Your credit card details – when they are needed as part of the reservation process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.

Children

The services offered by Hireitem are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

Contact

How can you control the personal data you have given to Hireitem? You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at admin@hireitem.com. Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data. If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to admin@hireitem.com with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Hireitem website and choosing to remove your account.

Hireitt